Terms and Conditions

These Terms and Conditions govern the use of the website The Turmeric and the ordering of food through our platform. By placing an order, you agree to these terms.

The Turmeric is a trading name of MGAE SRL, a company registered in Romania (CUI RO51867440, Trade Registry No. J2025037595002), with its registered office at Strada Dimitrie Cantemir Nr 5, Cluj-Napoca, Romania.

• All orders are subject to availability and confirmation.
• Once an order is placed, you will receive a confirmation via email or on-screen.
• We reserve the right to refuse or cancel an order if necessary (e.g., incorrect pricing, unavailable items, or suspected fraud).

• All prices are listed in RON (lei) and include applicable taxes.
• Payment can be made via available methods at our store (card or cash), or online by card at checkout.
• Online card payments are processed securely through NETOPIA Payments.
• We reserve the right to update prices at any time without prior notice.

• The Turmeric does not offer home delivery — all orders are for pickup only, at our location in Cluj-Napoca.
• Estimated preparation time is 20–30 minutes from when the order is placed, for ASAP orders. For scheduled orders, your food will be ready at the selected pickup time.
• It is the customer's responsibility to provide accurate contact details and to arrive at the selected time to ensure food quality.
• Actual preparation time may vary depending on order volume.

• While we take care in preparing food, we cannot guarantee that dishes are free from allergens.
• Customers with allergies should contact us before placing an order.
• By ordering, you accept responsibility for any dietary requirements.

• Orders can be cancelled free of charge within 10 minutes of being placed, by contacting us immediately at +40 759 191 618.
• After this 10-minute window, preparation may have already started and orders can no longer be cancelled or refunded.
• Due to the nature of food products, refunds are generally not provided once an order is prepared or ready for pickup.
• If there is an issue with your order, please contact us immediately at +40 759 191 618.

• We strive to deliver high-quality food and service.
• If you are not satisfied, please contact us within a reasonable time after receiving your order.
• We may offer a replacement or refund at our discretion.

• You agree to use our website only for lawful purposes.
• You must not misuse the site or attempt unauthorized access.

• We are not liable for delays or failures caused by circumstances beyond our control.
• Our liability is limited to the value of your order.

Your personal data is handled in accordance with our Privacy Policy.

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

Under Article 16(d) of Government Emergency Ordinance no. 34/2014 (implementing EU Directive 2011/83/EU), made-to-order, perishable food products are exempt from the right of withdrawal from distance contracts. You may still cancel your order free of charge, online or by phone at +40 759 191 618, within 10 minutes of placing it (see section 6).

If you believe your consumer rights have not been respected, you may contact the National Authority for Consumer Protection (ANPC) at anpc.ro, or check the EU's list of Alternative Dispute Resolution (ADR) bodies at consumer-redress.ec.europa.eu/dispute-resolution-bodies_en (the former Online Dispute Resolution platform was discontinued on 20 July 2025).