Terms and Conditions

1. General Information

These Terms and Conditions govern the use of the website The Turmeric and the ordering of food through our platform. By placing an order, you agree to these terms.

2. Orders

  • All orders are subject to availability and confirmation.
  • Once an order is placed, you will receive a confirmation via email or on-screen.
  • We reserve the right to refuse or cancel an order if necessary (e.g., incorrect pricing, unavailable items, or suspected fraud).

3. Pricing and Payment

  • All prices are listed in RON (lei) and include applicable taxes.
  • Payment can be made via available methods at our store (card or cash).
  • We reserve the right to update prices at any time without prior notice.

4. Delivery and Pickup

  • Estimated delivery times are provided for guidance only and may vary due to traffic, weather, or demand.
  • It is the customer’s responsibility to provide accurate delivery details.
  • For pickup orders, please arrive at the selected time to ensure food quality.

5. Food Allergies and Dietary Information

  • While we take care in preparing food, we cannot guarantee that dishes are free from allergens.
  • Customers with allergies should contact us before placing an order.
  • By ordering, you accept responsibility for any dietary requirements.

6. Cancellations and Refunds

  • Orders can only be cancelled before preparation has started.
  • Due to the nature of food products, refunds are generally not provided once an order is prepared or delivered.
  • If there is an issue with your order, please contact us immediately at +40 759 191 618.

7. Quality and Complaints

  • We strive to deliver high-quality food and service.
  • If you are not satisfied, please contact us within a reasonable time after receiving your order.
  • We may offer a replacement or refund at our discretion.

8. User Responsibilities

  • You agree to use our website only for lawful purposes.
  • You must not misuse the site or attempt unauthorized access.

9. Liability

  • We are not liable for delays or failures caused by circumstances beyond our control.
  • Our liability is limited to the value of your order.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy.

11. Changes to Terms

 

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.